Got a question? Find the answers to some of our most common queries around fire safety and security solutions, installation processes and more.
Intruder Alarm
Fire Alarm
Q: My Fire Alarm system is bleeping following a power cut
A: At your fire control panel there may be an enable code or key to enable the controls. Once the controls are enabled you need to press the "silence fault" button and if the mains supply has been restored pressing the "reset button" should return the system back to a healthy state.
CCTV
Q: Can I view my CCTV remotely
A: Yes if it is one of our later CCTV systems you can use our App to view on a smart phone or tablet from anywhere in the world as long as your device is connected to the internet.
Q: I can't View my CCTV remotely
A: If you can see your CCTV images locally on the monitor which is plugged into the machine then the fault is likely to be with your internet connection or some other problem not directly related to the CCTV System. Make sure your broadband is working correctly and nothing has been unplugged before calling us.
